Careers at SFC.

POSITION OVERVIEW

Role Title: Customer Service / Course Adviser

Employment Type: Casual - Available up to 5 days (including Saturday)

Location: SFC Sydney Flight College, Bankstown Aerodrome

The largest not for-profit Aero Club on the Eastern Seaboard, with over 55 years of experience in training pilots. Starting out as a flying club we have since grown to now train the next generation of pilots, with 100+ new pilots commencing their aviation journey every year.
SFC has recently expanded its flight training operation with a second airbase in Tamworth, NSW.
With the club still at the heart of the organisation, we are now leading the way in training, fleet and our new Pilot Training Academy.

We love working with people who have initiative, are proactive in finding best practice and love what they do.

POSITION SUMMARY

You will be responsible for outbound calls and building rapport with prospective students, conducting face to face consultations to discuss their flight training needs and journey.

You will be trained and supported to ensure the conversation and conversion is compliant and successful.

You will have a passion for delivering exceptional customer service and possess transferrable sales skills.

To be a part of this growing company, you will need to have:

• A positive “can do” attitude and an eagerness to learn.
• Be teachable and coachable.
• Excellent rapport building skills.
• Previous sales experience working with KPI’s.
• A strong work ethic with a dedicated sense of achievement.
• Motivated by targets, can work well autonomously and within a team dynamic with shared goals.
• Exceptional customer service, written and verbal communication skills.
• Service orientated with a genuine concern for our students needs.
• Have a high level of emotional intelligence.
• High attention to detail.
• Experience in Microsoft Office Suite.
• You have strong interpersonal skills and an ability to work with a diverse range of people.

Key responsibilities will include:

1. Delivering exceptional and empathetic customer service to achieve the company growth outcomes.
2. Developing key relationships with students, your team, and others within the organisation.
3. Liaising with prospective students, discussing course information as well as possible career paths.
4. Ensuring follow up calls are conducted in a timely manner.
5. Record  and process customer information into company CRM’s with a high level of attention to detail.
6. Work within a high volume and dynamic environment.
7. Conducting face to face consultations with prospective students - showcasing SFC, its Clubhouse, the aircraft and providing information on  courses and training options.
8. Attend routine training, maintaining up to date knowledge, products and services in line with Sydney Flight College.
9. Meeting KPIs.

What will be provided:

1. Competitive salary, with future growth opportunities
2. Fun work environment with recognition, great team culture and morale
3. High performing, dynamic and supportive team
4. Comprehensive training
5. Free onsite parking
6. Be part of the Flying Club and its events

Work in an exciting industry and a growing company.

Please feel free to call first, Head of Sales, Admissions and Marketing, Angela Toutounji on 0403 533 310.

www.sfcaero.com.au

Please attach a cover letter to your application.

Applications are open until 22nd March 2026.

Only suitable applicants will be contacted.

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