Careers at SFC.

The Social Media and Digital Marketing Coordinator is responsible for coordinating Social Media Marketing and Digital Marketing activities and creating a positive, engaging and empowering online presence for SFC. This includes strategy creation, executing campaigns, creating content, scheduling, tracking campaign metrics and analysing data.

Key responsibilities will include:

• Utilising multiple digital marketing channels such as Facebook, Instagram, LinkedIn, Tik Tok and You Tube to increase visibility and maximise ROI.
• Develop and execute digital Marketing strategies for multiple campaigns.
• Manage and oversee all social media channels for SFC.
• Conceptualise, create, and curate high-quality, engaging content for our social media channels, digital newsletters, website and any other initiatives.
• Create and manage online META ad campaigns and promotions to drive traffic and engagement.
• Oversee and collaborate with external SEO contractors to develop and implement strategies that enhance website visibility, drive organic traffic, and improve search engine rankings across digital platforms.
• Manage and coordinate external Google Ads contractor to create and optimise paid search campaigns, ensuring alignment with overall digital marketing goals to maximise ROI.
• Manage our social community by actively engaging and/or replying to customers through comments and direct messages.
• Help conduct monthly and weekly planning sessions.
• Analysing website performance and user behaviour, identifying trends and opportunities for improvement.
• Researching, monitoring and analysing competitor activity to stay ahead of the competition.
• Run monthly analytics reports and provide commentary against trends, patterns and forecasts.
• Developing and evaluating key performance indicators (KPIs) to track the success of campaigns.
• Collaborating with stakeholders to ensure campaigns are aligned with business goals.
• Troubleshooting technical issues and ensuring site stability and security.

Qualifications: To be successful in this role you will need to demonstrate the following:

• High degree of computer literacy.
• Two years previous content creation experience managing multiple social media platforms.
• Experience/ in-depth knowledge of Facebook, Instagram, LinkedIn, You Tube.
• In Depth Knowledge in TikTok in particular.
• Creative thinking with a focus on delivering innovative and engaging content.
• Your own camera equipment for photography and videos.
• Understanding and the ability to interpret Google/digital analytics data and metrics to measure campaign performance and provide meaningful insights from multiple data sources.
• Understanding of emerging marketing trends to relevant business opportunities.
• Must be independent and highly self-driven.
• Must have a high work ethic and be passionate.
• Must be open to feedback to support the growth of the company.
• Excellent interpersonal skills with an ability to communicate and influence effectively at all levels.
• Manage relationships with internal and external stakeholders.

What will be provided:

• Competitive salary, with future growth
• Great team culture and morale
• High performing, dynamic and supportive team
• Comprehensive training
• Free onsite parking
• Be part of the Flying Club and its events
• Discount of aircraft hire
• Work in an exciting industry and a growing company.

This is a full-time, permanent position, based at Bankstown Aerodrome

Feel free to call Angela prior to applying on 0403 533 310.
Please attach a cover letter with your resume and application.

Only suitable applicants will be contacted.

POSITION OVERVIEW

Role Title: Sales & Customer Service Representative / Course Advisor

Employment Type: Full Time or Casual position available. Must be able to work Saturdays.

Location: SFC Sydney Flight College, Bankstown Aerodrome.

The largest not for-profit Aero Club on the Eastern Seaboard, with over 55 years of experience in training pilots. Starting out as a flying club we have since grown to now train the next generation of pilots, with over 100 new pilots commencing their aviation journey every year.
SFC has recently expanded its flight training operation with a second airbase in Tamworth, NSW.
With the club still at the heart of the organisation, we are now leading the way in training, fleet and our new Pilot Training Academy.

We love working with people who have initiative, are proactive in finding best practice and love what they do.

POSITION SUMMARY
You will be responsible for outbound calls and building rapport with prospective students, conducting face to face consultations to discuss their flight training needs and journey.

You will be trained and supported to ensure the conversation and conversion is compliant and successful.

The successful candidate will have a passion for delivering exceptional customer service, possess transferrable sales skills, exhibit emotional intelligence, professionalism and have the ability to work autonomously.

To be a part of this growing company, you will need to have:

• A positive “can do” attitude and an eagerness to learn.
• Be teachable and coachable.
• Excellent rapport building skills.
• Previous sales experience working with KPI’s.
• A strong work ethic with a dedicated sense of achievement.
• Motivated by targets, can work well autonomously and within a team dynamic with shared goals.
• Exceptional customer service, written and verbal communication skills.
• Service orientated with a genuine concern for our students needs.
• Have a high level of emotional intelligence.
• High attention to detail.
• Experience in Microsoft Office Suite.
• You have strong interpersonal skills and an ability to work with a diverse range of people.

Key responsibilities will include:

1. Delivering exceptional customer service to achieve the company growth outcomes.
2. Developing key relationships with students, your team, and others within the organisation.
3. Liaising with prospective students, discussing course information as well as possible career paths.
4. Ensuring follow up calls are conducted in a timely manner.
5. Conducting face to face consultations with prospective students - showcasing SFC, its Clubhouse, the aircraft and providing information on courses and training options.
6. Meeting KPIs.

What will be provided:

1. Competitive salary with annual leave and sick leave.
2. Fun work environment with recognition.
3. Free onsite parking.
4. Be a part of the Flying Club and its events.

Work in an exciting industry and a growing company.

This is a full-time, permanent position, based at Bankstown Aerodrome

Feel free to call Angela prior to applying on 0403 533 310.
Please attach a cover letter with your resume and application.